Blackdot formalises strategic
partnership with Servian to deliver
best-in-class customer experiences

After several joint engagements, Blackdot and Servian are delighted to officially announce our strategic partnership – combining Blackdot’s customer, marketing, sales and service expertise with Servian’s data consultancy and IT advisory offerings.

This partnership has enabled enterprise-level organisations to recast their customer strategy, build omni-channel capability and transform how they go-to-market. With a shared commitment to driving real world results – we work alongside organisations through an outcomes-based strategy and implementation model, focussed on embedding new capabilities which set you up for success. Together, we’re committed to:
  • Fast-tracking strategic change through joint implementation – aligning your organisation around what customers value
  • Integrating business and technology change – operationalising new ways of working that the business owns, and your frontline wants to get behind
  • Delivering on commercial and customer-centric objectives – proving attributable uplift in CX, while you scale for growth and reduce OpEx
  • Partnering for outcomes – Affecting real change under a single engagement model, with partners who back themselves by putting ‘skin in the game’

Commenting on the partnership, Blackdot and Servian CEO’s say:

“Of all the organisations we’ve partnered with overtime, our collaboration with Servian has felt the most natural. We’re both platform agnostic which means we’ve been able to support a broad group of clients with a fully integrated mix of business and technology change, strategy through to implementation, and driving both customer and commercial outcomes.” – Marty Nicholas, Blackdot

We're very excited to team up with Blackdot – their focus on commercial excellence for their clients and a genuine desire to put customers first, has strongly resonated with the culture we foster here at Servian. This partnership reflects our ongoing desire to collaborate with companies who share our commitment to lead clients through their digital transformation journeys" – Tony Nicol, Servian