Our Experts

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  • Marty Nicholas

    CEO

    Founder and Managing Director of Blackdot, Marty Nicholas, is dedicated to helping enterprise-level clients accelerate marketing, sales & service transformation. Since 2001, he has been pivotal in growing Blackdot’s global client base across a broad range of industries, leading over 400 consulting projects.

  • Mark Taylor

    Managing Director, EMEA

    With over 20 years of management consulting experience, Mark Taylor has led multiple large-scale transformation projects spanning strategy, operating model redesign, process re-engineering & sales force effectiveness. He possesses industry expertise across financial services, pharma & IT.

  • Matt McLaren

    Vice President, Americas

    Matt has over 9 years of industry experience in consulting, financial services and startup-based roles spanning multiple regions across APAC, USA and UK. With deep experience in sales force effectiveness and efficiency within global banking and healthcare clients, Matt is passionate about driving customer-centric outcomes and helping organisations grow.

  • Xavier Tang

    Vice President, Americas

    Xavier has more than 9 years of experience in strategy consulting, digital transformation, and technology. He’s served clients in large scale transformation programs across a variety of industries in the USA, Canada, Mexico, EU and the UK. Xavier is passionate about hands-on client service and embedding new ways of working with client teams.

  • Tim Rayner

    Director, Singapore

    Tim is a highly regarded consultant with a broad range of business strategy and transformation experience, and client management capabilities developed over 17 years working across the APAC region. He has industry exposure spanning Health Sciences, Media, Financial Services and Government.

  • Alex Hay

    Director, EMEA

    A highly experienced consultant with over a decade focused on sales and marketing transformation. Alex has helped a large variety of clients across EMEA & APAC in unlocking new growth and capability. He has extensive experience across financial services, health sciences & telecommunications.

  • Jackie Wilson

    Head of Health Sciences, Asia-Pacific

    Jackie Wilson has led multiple consulting projects covering commercial effectiveness, customer advocacy, and omni-channel strategy design. Jackie brings deep healthcare knowledge with over 20 years' marketing and sales experience within the Pharmaceutical Industry spanning global geographies; as well as Financial Services experience in business development, client management, and strategic partnership agreements.

  • Shiana Gunasekera

    Head of Marketing

    With experience across multi-channel marketing, event management, web design and social media strategy, Shiana leads Blackdot’s team of marketing specialists. Proficient in Salesforce, Pardot and Marketo – she has worked on a range of enterprise engagements spanning campaign design and execution, lead management and process improvement, CRM strategy and marketing automation implementation.

  • Peter Zarin

    Financial Controller

    Peter is an internationally experienced Finance executive, having led finance teams across industries including investment banking, start-up and technology businesses, infrastructure, telecommunications, media and retail global telecommunications companies for over 20 years. He has extensive experience in managing accounting, financial planning and analysis, treasury, corporate strategy, investor relations, credit risk and corporate assurance functions within multinational companies. Peter is also a member of the Chartered Institute of Management Accountants (CIMA UK) and CPA Australia.

  • Justine Tabone

    Principal Consultant

    For over 13 years, Justine Tabone has partnered with business leaders to optimise marketing operations and commercial strategies to drive marketing ROI. She brings global experience in delivering change from strategy to implementation having worked with clients across industries including FMCG, Telecommunications and Technology.

  • Laurent Grippon

    Principal Consultant

    Laurent works alongside our team of consultants to deliver impactful and value-adding solutions to a range of clients. After 20 years working across pharmaceuticals, FMCG and telecommunications, Laurent's aspiration is to integrate his industry knowledge to help clients enrich their customer experience, launch and build blockbuster brands, and leverage technology to gain a competitive edge.

  • Adam Foster

    Capability & Behavioural Change Leader

    With over 15 years experience in designing and implementing capability programs, Adam brings a wealth of knowledge in behavioural change in the sales and service context. He is also experienced in business development and global account management, with a strong focus in sales coaching to build engagement and deliver growth.  

  • Gabrielle Lukes-Mooney

    Senior Manager

    With expertise across op model design, marketing & sales capability, Gabby has 8 years’ experience in solution design & implementation. She has worked across APAC, has broad industry experience, and has overseen several region-wide health science engagements.

  • Christian Bates

    Sales Manager

    Supported by a maths & data background, Christian Bates is an accomplished manager, highly skilled in business development, specifically around marketing, sales & service. Christian has 10+ years’ experience in process development, business engineering, accountability & leadership.

  • George Clarke

    Commercial & Capability Lead, EMEA

    With over 5 years experience in management consulting, George Clarke has helped organisations improve the way people do their jobs, spanning capabilities including leadership, innovation, sales and marketing. Alongside business development and project work, George also has experience in operations and building global associate networks. 

  • Paula Miranda

    Senior Manager

    Paula Miranda is an experienced consultant with expertise in strategy development and implementation across product, pricing and marketing. She draws on her strong international experience and over seven years spent working in the financial services industry.

  • Liv Outram

    Manager

    A diligent and detailed orientated manager with 6+ years experience working across technology and management consulting. Liv is a highly experienced consultant with a focus on delivery, including frontline & manager uplift, data analytics, strategy and technology implementations. Liv’s industry expertise ranges across Health Sciences, Consumer Goods & Telecommunications.

  • Chris Mellish

    Senior Manager

    Chris is an experienced manager with broad expertise assisting organisations define their path to growth and engage more strategically with the customer. He has led a variety of engagements domestically and across APAC, EMEA and North America. Chris has particular sector experience in FMCG, Media, Entertainment, Financial Services, Investment Management & Health Sciences.

  • Luke Henderson

    Senior Manager

    Luke has a strong background in National / International Sales leadership, having worked in Telecommunications, Consulting and Education. He specialises in sales, service and organisational transformation, leadership and culture design and development of professional standards with 15+ years' experience in leading transformation initiatives.

  • James Williams

    Senior Manager

    With 5+ years experience as a Consulting Manager, James focuses on strategic analysis, customer engagement and digital transformation for marketing, sales and service functions. Having worked across a variety of markets and sectors, James has helped multiple clients on large-scale transformation programmes from strategy through to execution.

  • Philip Chartell-Hoyer

    Manager

    Philip is an experienced management consultant, having worked on large scale transformation projects across multiple industries and countries. Philip has worked on every stage of the lifecycle of projects from strategy definition through to execution particularly in the areas of IT strategy, digital enablement and behavioural change.

  • Ceci Zhou

    Manager

    With 6 years' experience focusing on commercial strategy and human capital advisory, Ceci has led multiple global projects spanning market entry, growth strategy, capability building and operation process improvement. As a strong consulting professional with successful track record in China, SEA and Europe, Ceci brings value through her deep industry knowledge and global mindset to help business leaders make real impact.

  • Michael Day

    Operations Manager

    Michael has experience working in a diverse spectrum of medical communications industries including HCP education, marketing regional and global brands at agency level, as well as an online medical journal. Complemented by a laboratory background in safety testing and certification he has a broad range of experience.

  • Natasha Stefos

    Marketing Manager

    Natasha is a digital marketer with proven experience across social, SEO/SEM, content development and lead generation, as well as traditional channels such as events. Proficient in CRM and Marketing Automation, she leads the execution of campaigns across Asia Pacific and North America.

  • Giovanni Saraceno

    Manager

    Giovanni Saraceno draws on his experience working in engineering, and his expertise in strategy and solution design. He has a strong passion for leveraging these strengths in his work with the Financial Services industry to uplift customer-centric strategy and drive growth.

  • Vincent Duarte

    Manager

    Graduating with first-class honours in mechanical engineering and finance from UNSW, Vincent Duarte combines an analytical mindset with business acumen to design solutions that empower client growth strategies.

  • Robert Luo

    Manager

    Robert is a driven, passionate, and customer-focused manager with over six years of consulting experience. Robert has led big data management, digital and technology transformations spanning across Financial Services, Insurance, Loyalty and Travel industries. Robert is also an experienced career mentor.

  • Anthony Lai

    Digital Marketing Specialist

    With proven experience across sales and marketing, Anthony leads the evolution of Blackdot's digital channels, CRM system and marketing automation processes. Proficient in lead generation and content engagement, he also leads the campaign execution across the APAC & EMEA region.

  • James Comer

    Senior Consultant

    James is a highly experienced management consultant with extensive transformation experience covering strategy through to execution. He has Global Pharma, Life Sciences and Financial Services expertise, having led projects across global planning to local execution, specialising in complex project implementation & stakeholder engagement.

  • Minisha Parsolam

    Manager Finance & Reporting

    Minisha Parsolam has 15 plus years of experience in Accounting and Finance across various industries including media, hospitality and apparel retail. Proficient in Excel formulas and macros with the ability to produce custom analysis and reports. She is focused on streamlining procedures, improving processes and creating documentation.

  • Tom O'Connor

    Consultant

    Tom has significant international experience assisting organisations achieve their regional and domestic business objectives. He has a keen interest in the design, implementation, and activation of customer and channel strategies across a range of industries, including Health Sciences and Financial Services.

  • Megan Quach

    Consultant

    Megan Quach drives customer-centric outcomes using data-driven problem solving. She takes a scientific approach to business problems, grounded in her prior experience earning a PhD. Megan’s areas of expertise are customer experience strategy, quantitative modelling and change management.

  • Smruthi Suriyanarayanan

    Consultant

    A data driven consultant with an engineering & commerce background and 3+ years experience working in tech and financial services. Smruthi has an excellent track record in delivering global benchmarking projects and has a developing industry expertise in health sciences.

  • Tomas Smid

    Design Lead

    With over 20 years' experience as a creative working across various industries, Tomas is passionate about the transformative power of ideas, which are at the heart of all creative work. He enjoys crafting design concepts mixed with strategic insights and storytelling to help brand conversations. His human-centred approach helps organisations gain a deeper understanding of what end-users truly value.

  • Akansha Sharma

    Analyst

    Akansha combines her strong critical thinking and communication skills to support clients drive growth through customer-centric transformations. She has consulting experience in industries such as education, strata management and pharmaceuticals, with a focus on diagnosing desired customer experience and improving operating models using benchmarking practices.

  • Jenny Yong

    Marketing Coordinator

    Jenny has a strong background in digital marketing and has previous experience working with clients in Retail, Consumer Goods and Property. By leveraging her creative and analytical skillset, she manages Blackdot's social media, websites and also coordinates all digital campaigns globally.

  • Katie Douglass

    Analyst

    Katie has a strong background in Pharmaceuticals and Life Sciences, and has spent time working with emerging technologies. She uses her analytical and communication skills, combined with industry marketing and strategy experience, to support clients across a variety of projects.

  • Olivia Beck

    Analyst

    Olivia is a critical and strategic thinker who works effectively with clients to drive customer-centric growth. She has had consulting experience in industries such as Sales, Marketing and Psychology and leverages the skills developed in these industries to create effective solutions to client problems. 

  • Michael Liang

    Analyst

    Michael leverages his experience working in project delivery teams across Financial Services and Government agencies to build his problem solving toolkit. He has a strong passion in applying his analytical mindset to generate data-driven decisions and insights for businesses to achieve growth and efficiency.