Telecommunications

An exponential increase in mobile data usage and a proliferation of new technology is driving dramatic change across the telecommunications industry. Customer preferences are changing rapidly, with increased demand for more complex technology solutions. To thrive in this new buying environment and deliver new technology product offerings, telecommunications organisations need to rethink their go-to-market approach.
 

Blackdot can help you drive the end-to-end strategy, people, process and technology transformation required to successfully adapt and win in the new digital environment. Possessing deep experience in the telecommunications sector, our team can deliver a unique mix of solutions to help you identify your highest priorities, mobilise marketing and sales transformation, measure results and accelerate growth. 

Common Initiatives We Help With:

Delivering a Consistent
Omni-Channel Experience

Ensuring the customer has a high quality experience across all digital, phone and face-to-face interactions

Accelerating
Bid to Cash

Improving processes and supporting technology to speed up sales conversion

Shifting from Traditional to
Digital Lead Generation

Making sense of the strategy, people, process and technology elements required to define your digital maturity transformation roadmap

Managing the Tail

Setting up effective and lower cost inside sales structures to service lower value customers

Sales Operating Model Optimisation

Optimising your multiple customer-facing roles to better cover the customer base whilst reducing costs

Building ICT Sales
Capability

Developing the roles and skills the front line needs to effectively transition to selling more sophisticated technology solutions

Success Stories

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Adapting To The Digitally Empowered B2B Buyer

Digital has changed fundamentally how B2B customers buy, bringing both opportunity and unprecedented complexity for marketing and sales organisations.

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Unlocking Sales Manager Coaching Impact

Understand what Best Practice coaching looks like to accelerate frontline salesperson development and performance

Success Stories

A New Operating Model to Adapt to Emerging Growth Opportunities

Blackdot helps a global telco take advantage of new market opportunities and simplify

Success Stories

A New Operating Model to Capitalise on the Biggest Opportunities

Blackdot helps one of Australia's largest banks enhance role clarity and focus on key market segments

Success Stories

Diagnosing the Root Cause of Poor Sales Performance

Blackdot's diagnosis of core sales performance issues helps a major telco turn negative growth positive

Success Stories

New Client Acquisition Focus Generates $1 Billion in New Sales

Blackdot helps a division of leading commercial bank significantly change its sales process to win new clients

Success Stories

New Cross-Selling Scheme Helps Generate 57% Uplift in Net Profit

Blackdot helps a global investment bank incentivise cross-selling and collaborative sales behaviour.

Any Questions?

Chat to one of our experienced telecommunications specialists