Accelerating Customer-Centric Change


Tuesday, 26 November 2019
12.00pm – 12.30pm SGT

Realising value from your change initiatives across customer-facing functions – fast

Whilst most organisations have identified the need to change, and many have some form of transformation underway, few are realising the expected value. This is backed by our latest research which shows that only 11% of organisations are delivering tangible benefits from these initiatives.
Drawing on our recent enterprise engagements globally, this digital event will dive into emerging best practice examples for building momentum and getting results early, while staying aligned to the original intent of your transformation. We will be sharing cutting-edge insights and discussing actionable tips for achieving your strategic objectives and driving value across customer-facing functions.   
Join us on Tuesday, 26 October at 12pm SGT as we explore:  

  • Key challenges and conflicts when implementing transformation
  • Practical learnings from leading organisations who have chartered a similar path
  • Defining and implementing a holistic customer-centric strategy
  • Sequencing change to accelerate and maximise benefit realisation
  • Equipping leaders and managers to own and drive the change
  • Developing and embedding customer-centric behaviours in the frontline