Watch Blackdot’s Executive Director, Client Solutions – Abhik Sengupta, along with Senior Manager – Gabrielle Lukes-Mooney present at our recent executive summit Originally enterprises were organised around product – followed by function, segment or channel. Today, the imperative is to organise the go-to-market model around customer journeys, directly informed by real-time insights. So how do you get there? This video will explore: External challenges forcing organisations to adapt, and the legacy processes that restrict their ability to do so The emerging people, process, technology and data capabilities, enabling enterprises to make bigger leaps toward true customer-centricity How to maintain a focus on the customer and uplift CX while simultaneously achieving operational and cost efficiencies -Country- Afghanistan Albania Algeria AmericanSamoa Andorra Angola Anguilla Antarctica AntiguaAndBarbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia-Herzegovinia Botswana BouvetIsland Brazil BritishIndianOceanTerritory BruneiDarussalam Bulgaria BurkinaFaso Burundi Cambodia Cameroon Canada CapeVerde CaymanIslands CentralAfricanRepublic Chad Chile China ChristmasIsland Cocos_Keeling_Islands Colombia Comoros Congo CongoDemRepublic CookIslands CostaRica Croatia Cuba Cyprus CzechRepublic Denmark Djibouti Dominica EastTimor Ecuador Egypt ElSalvador EquatorialGuinea Eritrea Estonia Ethiopia FalklandIslands_Malvinas FaroeIslands Fiji Finland France FrenchGuiana FrenchPolynesia FrenchSouthernTerritories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala GuernseyAndAlderney Guinea Guinea-Bissau Guyana Haiti HeardandMcDonaldIslands HolySee Honduras HongKong Hungary Iceland India Indonesia Iran Iraq Ireland IslandOfMan Israel Italy IvoryCoast Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea_DemocraticRepublicOf Korea_RepublicOf Kosovo Kuwait KyrgyzRepublic Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta MarshallIslands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldavia Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands NetherlandsAntilles NewCaledonia NewZealand Nicaragua Niger Nigeria Niue NorfolkIsland NorthernMarianaIslands Norway Oman Pakistan Palau PalestinianTerritory Panama Papua-NewGuinea Paraguay Peru Philippines Pitcairn Poland Portugal PuertoRico Qatar RepublicOfDominica ReUnion Romania RussianFederation Rwanda SaintBarthelemy SaintHelena SaintKittsAndNevis SaintLucia SaintMartin SaintPierreAndMiquelon SaintVincentAndTheGrenadines Samoa SanMarino SaoTomeAndPrincipe SaudiArabia Senegal Serbia Seychelles SierraLeone Singapore Slovakia Slovenia SolomonIslands Somalia SouthAfrica SouthGeorgiaSouthSandwichIslands SouthSudan Spain SriLanka Sudan Suriname SvalbardAndJanMayenIslands Swaziland Sweden Switzerland SyrianArabRepublic Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga TrinidadAndTobago Tunisia Turkey Turkmenistan TurksAndCaicosIslands Tuvalu Uganda Ukraine UnitedArabEmirates UnitedKingdom UnitedStatesMinorOutlyingIslands Uruguay USA Uzbekistan Vanuatu Venezuela Vietnam VirginIslands_British VirginIslands_US WallisandFutunaIslands WesternSahara Yemen Zambia Zimbabwe Subscribe to Blackdot Insights