Defining an Achievable Future State

Watch Senior Manager, Justine Tabone's presentation from our recent 'Accelerating Customer-Centric Growth' Melbourne event.

How do you define a clear, achievable future state for your organisation? Learn how to describe what the business will look like in a 12-24 month period across the key dimensions of people, process, data and technology.
 
Watch this video to discover:

  • How to define a compelling future state which your frontline can buy into
  • How to drive customer-centricity through your operating model
  • How to integrate an omni-channel customer experience across people, process, technology and data

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