Frontline focus – delivering successful transformation through your people

When it comes to uplifting omni-channel maturity – standing up new technology, introducing digital channels and improving data can often become the focal point for most organisations.

However, a key consideration that is commonly overlooked (and critical for gaining momentum and long-term results) is the impact on your employee engagement.

In a previous infographic, we outlined the three acceleration approaches leaders typically take when it comes to digital transformation. This follow-on piece, explores how the frontline experience varies across each, and a best practice framework for bringing your people along the journey.