Implementation
Outline the role of the platform in achieving strategic objectives to ensure stakeholder buy-in
Work back from the desired customer experience at the ‘moments that matter’ to prioritise the business capabilities and requirements
Map out the future technology landscape to define the role of each platform and integration required
Leverage best practice principles to prioritise and outline decision criteria for platform selection
Ensure an impartial and comprehensive process is conducted to select a fit-for-purpose solution
Review platform performance and recommend enhancements to improve the customer and employee experience
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