Implementation

Technology Implementation

With a myriad of technology solutions available – all promising to be the silver bullet – selecting and implementing the right CRM, MarTech or digital engagement platform can prove difficult.

Many organisations have been scarred by technology programs derailing, resulting in increased skepticism across the frontline.

In order to realise full value from your investments, we believe platform selection must be customer-led, as opposed to technology-led. By remaining agnostic and leveraging the deep and complementary expertise of our partners, we can help you choose and implement a best-of-breed technology ecosystem, which will underpin your customer-centric digital transformation.

View the full list of our partners here

We can help you

Reach out to understand how we can help maximise value from your investment

Outline the role of the platform in achieving strategic objectives to ensure stakeholder buy-in

Reach out to understand how we can help maximise value from your investment

Define business requirements

Work back from the desired customer experience at the ‘moments that matter’ to prioritise the business capabilities and requirements

Define business requirements

Design high-level architecture

Map out the future technology landscape to define the role of each platform and integration required

Design high-level architecture

Determine decision criteria

Leverage best practice principles to prioritise and outline decision criteria for platform selection

Determine decision criteria

Run an independent RFP process

Ensure an impartial and comprehensive process is conducted to select a fit-for-purpose solution

Run an independent RFP process

Optimise platform configuration

Review platform performance and recommend enhancements to improve the customer and employee experience

Optimise platform configuration

Latest content

Are your tech platforms delivering CX and commercial outcomes?

Reach out to understand how we can help maximise value from your investment