People & Change

In the digital age, organisations face the risk of frontline staff failing to meet the elevated expectations of informed customers. To survive and thrive in the new connected enterprise, marketing, sales and service need to be customer-centric, commercial and tech-savvy.
 
Digital transformation is often unchartered territory for leaders, managers and the frontline. To be relevant to today’s customer, organisations need new capabilities, mindsets and behaviours.
 
The change imperative is to mobilise people to create receptivity, rather than manage resistance. Enterprises need to build strong change leadership, well-sequenced change packages and immersive real-world learning that empower the frontline to thrive in an increasingly complex environment.

How are leading enterprises building new capabilities, mindsets & behaviours?

Anchor the change narrative on improvements in CX + EX

Gain buy-in from the frontline by focusing the rationale for change on how it will improve their roles and the experience of their customers

Sequence change ‘packages’ that make it easier, then better

Develop digestible packages of people, process and technology evolution for an incremental approach with less frontline impact

Business leaders taking full ownership of the people change agenda

Ensure leaders have the management capabilities to initiate, communicate and drive transformational change, engaging employees in the journey

Immersive learning in new frontline capabilities

Use immersive, experience-based learning to acclimatise people to how their role is changing and prepare them for on-the-job application

Over-invest in the pivotal role of the first line manager

Ensure first line managers adopt a coaching mentality and get behind the change to drive capability uplift

Strategic HR that holds the business to account

Drive a simple, compelling and integrated employee experience to guide staff through complexity and reinforce change

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Our Client Testimonials

  •  Craig Edwards, Head of Sales & Distribution - Pepper
    • Craig Edwards, Head of Sales & Distribution - Pepper

    "We engaged Blackdot to develop a thorough sales playbook and run a series of engaging workshops to help us achieve long term sustainable success. The process was swift and constructive, and has given us the tools needed to realise our goals, reducing the 'luck' needed to win business."

  •  Jane Russell, Head of Human Resources - iNova
    • Jane Russell, Head of Human Resources - iNova

    "As part of our transformation to a performance culture, we embarked on an overhaul of our incentive program across all business units. We engaged Blackdot to assist us with a review of our current incentive program and to conduct a benchmark survey to identify opportunities vs. best practice."

  • Paulina Neelen-Rath, Director Sales Excellence and Organizational Capability Development - Philips Healthcare
    • Paulina Neelen-Rath, Director Sales Excellence and Organizational Capability Development - Philips Healthcare

    "We engaged Blackdot to support us with strategic direction of our global capability development investment. They completed extensive analysis using Philips data and their benchmarking database. Through this, we have been able to truly demonstrate the ROI of our learning and capability development programs for sales. "

  • Simon Clarke, Head of Sales Operations - Ebay
    • Simon Clarke, Head of Sales Operations - Ebay

    "We’ve selected Blackdot as a partner as they provide an optimal mix of sales capability development best practice, and a facilitation team that really connect with our people. So far we are really pleased..."

Any Questions?

Our friendly team would love to talk you through our people & change solutions