Management Disciplines

Are your frontline managers equipped to drive execution excellence and embed change?

Equipping managers to drive consistent frontline performance is both a significant challenge and profound uplift opportunity for many organisations. Knowing which management behaviours count and understanding how your managers compare to best practice can prove difficult. With the additional complexity of a rapidly evolving customer environment, now more than ever a framework is required to cut through the noise and drive focus on what will help managers ‘move the needle’ on outcomes.

Drawing on global benchmarking data of over 75,000 frontline staff and 11,000 managers, Blackdot’s Management Disciplines have been developed specifically to demystify the levers which drive results in operational management of customer-facing roles. Grounded in this research, we can develop bespoke, immersive learning interventions which position your managers to drive frontline performance, whilst effectively supporting and embedding organisational change.

Blackdot Can Help You:

Improve Coaching & Performance

Utilise Blackdot’s proven framework for managing performance and carrying out best practice coaching conversations

Enhance Process Adherence

Build belief and adherence in the key organisational processes to generate more consistent and predictable performance

Develop Effective Management Rhythm

Develop and refine your suite of value-adding meetings that will continually refocus the frontline on what will create impact

Lift Teaming & Quality Standards

Understand the building blocks of an engaged team with high levels of motivation and discretionary effort

Build Change Leadership Capability

Develop key management capabilities in initiating, communicating and driving transformational change

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Thinking about enhancing your management disciplines?

Contact our team for a chat around what good looks like