Strategy

Customer Experience Assessment

While most organisations are striving to achieve true customer-centricity, it can be difficult to know where to start.

You must first understand the barriers and drivers of a leading customer strategy, and the operational changes that will result in lasting growth.

Blackdot’s best practice CX framework, uncovers the elements needed to develop a high-performing, customer-centric organisation – from strategic target setting, through to frontline execution. ​By undertaking this benchmark, you will immediately identify your customer experience challenges, build the case for change, and surface the next steps required to bridge the gap.

We can help you

Define your ideal customer experience

Tailor a best practice customer experience framework to your organisational context

Define your ideal customer experience

Understand your current CX performance

Validate current strengths and gaps to best practice, with deep insights on the pathway to achieving customer excellence

Understand your current CX performance

Prioritise opportunity areas

Determine priorities based on level of customer, employee and financial impact

Prioritise opportunity areas

Build a roadmap for change

Sequence change packages into a roadmap designed to release benefit early, while minimising risk and accounting for interdependencies

Build a roadmap for change

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Looking to uplift your customer experience?

Identify your highest-impact opportunities through our CX assessment today

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