Blackdot Privacy Policy

This Privacy Policy outlines how Blackdot Consulting (Blackdot) collects, holds and uses personal information.  It applies across all websites that we own and operate and services that we provide.


Blackdot collects and holds personal information in order to provide and market our products and services. When we say ‘personal information’ we mean identifiable information about you that includes, but is not limited to, name, email, address, telephone number, details of your interactions with us and your interests.

Last updated: 25 May 2018

 

How we collect information

When you visit our website or use our services we collect personal information. The ways we collect information are:

  • Information you provide to us directly: In most cases we collect information from you directly when you visit or submit information through our website. We may also collect information from you in person or in providing services to you.
  • Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, such as your IP address and device used. We also collect information about how visitors navigate through our websites and what was clicked on. Some of this information is collected using cookies and similar tracking methods.
  • Information we get from third parties: Sometimes we might collect personal information about you from other sources such as publicly available information or trusted third parties. We use this information to supplement the personal information we already hold about you in order to personalise and improve our services to you. For example, depending on your settings or the privacy policies for social media and messaging services like Facebook or Twitter, you may give us permission to access information from those accounts or services.  Please verify the privacy policies of third parties before submitting information to them.


Information we collect

The information we may collect and hold includes (but is not limited to) personal information about:

  • How you may have used our website. We collect information about our website users that download our resources or view our videos or otherwise interact with our content.
  • If you have registered for our event: We collect information about event registrants to keep them informed of important event information.
  • How you may have used our services: We collect information about our current and potential clients.
  • If you have submitted a job application with us: We collect information about current and prospective employees who may be job applicants, and contractors who work for us.
  • How you may have worked with us: We collect information about the people we work with or people who express an interest in working with us such as business associates, partners, suppliers and their employees, and other people that may interact with Blackdot


The type of information we may collect and hold generally includes (but is not limited to):

  • Contact information: We collect contact information in order to identify and personalise our services, and we may collect your name, address, contact telephone number and other contact details such as email address.
  • Business information: We collect information about the business’s we work with including address, telephone number and industry.
  • Activity information: To improve our services, we may collect your activity information if you have interacted with any of our content, such as opened an email from us, visited and viewed pages or submitted forms on our website, or clicked any of our links.
  • Use of our products and services: We collect and hold information about how you may have used our products or services:
  • Other personal information required to provide our services may be collected.
 

 

How we use information we collect

We use personal information to operate our websites, run our business or provide requested services. We also use personal data for other purposes which may include the following:

  • To communicate with you: This may include providing you with information which may be of interest to you or that you have requested, such as to receive a blog post, download content or attend an event we are running.
  • To respond to a request or otherwise support you: This may include assisting with a service implementation so we can provide the products and services that you have requested. We may disclose your personal information third party service providers who assist us in providing the services you request, including public authorities and providers of information services.
  • To enhance our websites and services: By tracking and monitoring your use of our website and content helps us get a better understanding of how visitors navigate through our websites so we can continue to provide the best possible experience.
  • For analysis and reporting: We may use the personal data we collect to produce anonymised and aggregated analytics and reports which we may share publicly or with third parties. We may also combine your personal information with information available from other sources, including the entities mentioned above, to help us provide better services to you.
  • For other purposes related to our business: We may collect, hold and use personal information for marketing purposes such as email. You may unsubscribe from our email list at any time using the unsubscribe function available on every communication.


How we share information we collect

Blackdot may transfer data to be processed by staff in our offices based in other countries that may not be the country that you live in. Blackdot staff and service providers are always required to adhere to our privacy guidelines.

Blackdot may use external service providers to maximise the quality of services we provide, and sometimes they may have access to personal information held by Blackdot and they may collect or use it on behalf of Blackdot. External service providers are always required to adhere to our privacy guidelines.

Otherwise we do not share your personal information with other organisations unless:

  • We have your consent to share data: You give your express consent for us to share your personal information in order for us to provide requested services, or otherwise work together.
  • We are required by law to share data: We are required by law or regulation to disclose information we hold to protect the rights, property or personal safety of an individual or the interests of Blackdot
  • Data to be shared is non-personal, anonymised and aggregated: We may share non-personal, anonymised, aggregated information for research or promotional purposes.


We do not sell or trade information with third parties.

 

Cookies and tracking technologies

A cookie is a small text field that’s placed on your device when you visit one of our websites. This information assists use in identifying what our users find interesting on our website. When you use our websites, a cookie will be allocated each time you visit as part of our data collection process.

We also use tracking technologies that enable us to recognise when someone has visited our websites or opened an email that we have sent them

Cookies and other tracking technologies enable us to operate our websites and services, and enhance and customise the user experience across our websites and platforms.

If you would prefer not to accept cookers or otherwise disable our use of tracking technologies, you can accept or reject cookies by amending your web browser controls. If you refuse cookies you may not be able to use all or part of our websites.

 

Personal information and security

Security is a priority for us when it comes to your personal data. All Blackdot staff are required to respect the confidentiality of personal information we keep.

 

Retention of personal information

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it. We will retain your personal data for as long as we have a relationship with you and for a period of time afterwards, or where we have an ongoing business need to retain it. Following that period, we will delete the information or ensure it is anonymised.

We take reasonable steps to delete or anonymise personal information when we no longer need it.

 

Your rights


While we take all reasonably practical steps to make sure that the information we collect, and use is accurate, complete and up-to-date, you have the right to request to access your personal information and request its correction.

You may also wish to delete the information we hold about you.  If you would like to do this then please email privacy@theblackdot.co.uk or privacy@theblackdot.com.au with your request.

If you would prefer not to accept cookies or otherwise disable our use of tracking technologies, you can accept or reject cookies by amending your web browser controls. If you refuse cookies you may not be able to use all or part of our websites.

You can opt out of receiving our email communications by using any unsubscribe facility contained in any communication that you receive from us.

To opt out from receiving our email communications click here to unsubscribe.

 

Updating our Privacy Policy

We may need to update this Privacy Policy from time to time so we encourage you to review this Privacy Policy and the information on our website on a regular basis.

 

How to contact us

If you have any questions about this Privacy Policy, we are always keen to hear from you.

Please contact our Blackdot Data Privacy Officer at privacy@theblackdot.co.uk or privacy@theblackdot.com.au.